Last Updated February 26, 2017
If you choose not to provide personal information, you may not be able to do certain things, like access particular areas of our website, order products or send e-mail to us.
WatchBuys does not collect or maintain information from those actually known to be under the age of 13, and no part of our web site is structured to attract anyone under the age of 13.
The Information We Collect
This Notice applies to the information collected or submitted on the WatchBuys website. We collect information from these primary activities:
We maintain an e-mail newsletter which is administered through Constant Contact. We add names to our newsletter at your request or through your purchase from WatchBuys. To receive our newsletter, you need only provide your e-mail address and city of residence which are not shared with others.
We use our newsletter to send periodic announcements of new watch arrivals and other watch events including our Road Shows. With each message that we send we include instructions and a link to unsubscribe from all future newsletters.
2. Online or Telephone Purchasing
When you purchase a product online or through contacting us by phone, we collect certain information to process your order. This information includes your name, billing and shipping information, e-mail address, shipping instructions and your choice of payment method.
We use the information collected from your order to process and ship your new watch, watch winder or watch accessories. To process your payment, we use the services of a merchant services provider unless you choose to pay by wire transfer or cashier's check.
If you choose to pay by credit or debit card, please note that we do not store your credit or debit card number, expiration date or security code - this information is passed directly through to our merchant services providers (PayPal for PayPal payments, and PayPal Merchant Services for credit and debit card payments).
Since we do not store debit or credit card information, you will be required to provide your credit or debit card information each time you place an order with us, even if that card has been used before.
To change your name, e-mail address or other contact information you may log into your account using the My Account tab, or contact us at the number listed at the bottom of this notice.
Secure transactions for the WatchBuys website are processed using a TrustWave secure certificate to ensure secure transmission of your information.
Please note that if you are purchasing an Orbita watch winder, certain winders are shipped directly from the Orbita factory in Wilmington, NC to you. When purchasing one of these winders, we supply your name and order information to Orbita so that they may build and ship your new winder, but no payment information is disclosed.
When you choose to pay by wire transfer, we will provide the information you need to process the wire transfer, including our SWIFT number and other account information to give to your bank.
Information about wire transfers and cashier's checks may be disclosed to third parties as required by law.
3. WatchPoint Rewards Program
By becoming a registered client on WatchBuys, or placing an order with us, you are
automatically enrolled in the free WatchPoint Rewards program.
This program rewards loyalty with discounts on future purchases in much the same way as a frequent flyer program works.
We do not sell, rent or distribute customer information related to this program to any
third party, and we do not use the information you provide for our marketing purposes other than to advise you of any pending point expiration.
4. Notify Me and Other Forms
Throughout our site you may reserve watches that have been sold out and are not in stock. We use our Notify Me system and/or online contact forms to collect information about the watch you are requesting, including in some cases your name, e-mail address, phone number, city of residence and country of residence.
By completing our Notify Me or other contact forms you are opting in to our contact services, including newsletters (through Constant Contact) so that we may effectively respond and communicate with you. Your e-mail address and other personal information collected on these forms are not shared with others.
5. Registration for Events and Road Shows
We offer registration forms to attend events that we sponsor, including Road Shows. If you choose to register for an event, we collect your name, e-mail address, phone number, city of residence and your preference for the sessions you would like to attend.
Other than for registration and security purposes at the event with the event organizers, the information you provide is not shared with others, but is used to opt in to our client newsletter software (Constant Contact) to facilitate our communication with you about these and future events.
6. Live Help Software
We use software from Provide Support to conduct online product help sessions, often referred to as "Live Help". These sessions are initiated by you to obtain answers in real time about product information, service assistance or to provide help with usage. We collect your name, e-mail address, and question to initiate a chat.
Disclosure of Personal Information
WatchBuys may disclose your personal information to affiliates or unaffiliated third parties if we believe in good faith that such disclosure is necessary: (a) to comply with a federal, state or local law or in response to a subpoena, court order, government request, or other legal process; (b) to protect the interests, rights, safety, or property of WatchBuys or others; (c) to enforce any terms of service on this web site; (d) to provide you with the services or products requested or ordered by you, and to perform other activities related to such services and products, including billing and collection; (e) to provide you with information, special offers, or promotions from WatchBuys to which you consented; or (f) to operate WatchBuys systems properly and safely.
Transfer of Personal Information
We may transfer your personal information in the event of a company sale, merger, acquisition, dissolution or similar event without prior notice or consent.
Confidentiality and Security Safeguards
WatchBuys takes technical, contractual, administrative and physical steps to protect against unauthorized access to and disclosure of personally identifiable information. These steps include firewalls, secure socket layers, password verification, 24 hour and other methods.
Our dedicated server is subject to the following protection and security protocols 24/7:
Electronic access limited to technical staff
Tier 4 data center
SOC 3/SSAE-16, HIPAA compliant, safe harbor certified
Manned onsite security
CCTV survellience system
Motion detecting sensors
Mantraps and interlocking doors at all entrances
Biometric physical security controls
PCI security scanning
WatchBuys is not responsible for the privacy policies of web sites to which a WatchBuys web page may link or for those of any downstream linkages.
Site measurement statistics may be used to personalize your web site experience, as well as to evaluate anonymously and in the aggregate statistics about usage of the WatchBuys web site. Information about your computer, such as your IP address (a number assigned to your computer whenever you access the Internet), the type of Internet browser you are using and the type of computer operating system you are using may also be collected and linked to your personal information.
We use these statistics to ensure that our web site presents the best possible web experience for visitors, and to identify any error conditions as they occur.
WatchBuys also uses the services of Clicky as a web site analysis tool.
This service is provided by Roxr Software, Ltd, and Clicky utilizes the data collected to track and examine the use of www.watchbuys.com to prepare reports on its activities.
Roxr makes data available to the public about summary trends in internet usage, such as web browser and operating system market share. These reports are generated from the data from every web site being monitored by the Clicky.
These reports are generic in nature and do not contain any information that can be linked to any specific user account or web site.
When you visit a page on WatchBuys, the following information is sent to Clicky's tracking servers and logged to create reports for our analysis:
How To Contact Us
- Page URL
- Page title
- User agent
- IP address
- Screen resolution
- Tracking cookie
Should you have questions or comments about these privacy policies, please do not hesitate to contact us during regular business hours at (888) 333-4895 from 9 AM - 7 PM, Monday through Friday except for US national holidays.