When you buy a watch or watch accessory from WatchBuys, we want you to love your new purchase - if not we'll take it back with a 100% refund of the original purchase price less any outbound shipping charges.
Our return policy consists of a three calendar day inspection period to notify us that you would like to make a return, and an additional five calendar days for the return to arrive in our offices.
To learn more about our return policy please review the information below.
WatchBuys offers a comprehensive return policy with no restocking fees to US residents who pay by credit/debit cards and PayPal.
Unlike many retail and online stores which charge up to 18% when you make a return (commonly referred to as "restocking fees") or only issue store credit, WatchBuys offers a full refund on the purchase price of the watch or other items purchased from us (less any outbound shipping costs that you paid).
This way you can review your purchases at home with the comfort of knowing they may be returned without penalty.
Please note that we must thoroughly inspect all returns for damage to the watch, box or materials, and if your return meets the qualifications of this inspection process we will issue your credit the next business day.
Once we issue credit your credit card company, bank or PayPal has up to one billing cycle to post the credit, although we generally find that most credits post within 15 business days.
Our return policy is based upon these time periods:
- You have three calendar days to inspect and examine your purchase to decide if you want to keep the item(s).
If you would like to make a return, please notify us within this three calendar day inspection period so that we may issue an RMA (Return Merchandise Authorization).
Please note that after this three calendar day inspection period expires, we are unable to issue an RMA or to accept a return.
- Once your return approval (RMA number) is issued, your shipment must arrive in our offices within five calendar days from the date the RMA is issued, so we recommend using a traceable and expedited shipping method to return your item(s) to us.
Your three calendar days to notify us of a return begins with and includes the date your package is signed for, provided that the items purchased have not been tried on, worn or used in any way, and the conditions below are met.
Please note that if your package is sent to someone else at your request, or is signed for delivery by a UPS facility, this three day inspection period starts the moment they or any third party signs for receipt of the package.
If you purchase a watch in the same brand and model series that you have previously purchased or returned (and therefore already know how the watch looks and fits), the watch is ineligible for return or exchange.
If you have requested that we change the watch or accessory in any way from the way it was produced by the manufacturer (commonly referred to as customized) the sale is final and the purchase is ineligible for return.
Under the following situations purchases may not be returned or exchanged:
- Shipments to Canada, Puerto Rico, Guam or any other location outside of the 50 United States, including all shipments to APO, FPO and DPO addresses.
- Special order items - when you request that we special order a watch that is not in stock, that order cannot be cancelled, returned or exchanged.
- Items marked as "Final Sale - No Return" or sold as close outs, LNIB sales or any other promotional pricing or sales.
- Purchases for which non-refundable deposits have been collected (neither the deposit nor the watch are eligible for return or exchange).
- Watch parts, strap pieces without buckles, bracelet links and other components
- Bracelets, straps, or other accessories which have been attached to a watch, or straps which have been bent, folded or fastened
- Sinn hats and clothing
- Sinn watch tools, Sinn watch cases and boxes, and Bergeon tools
Although shipments outside the 50 United States are final sales and may not be returned, if the item arrives damaged or defective it will be replaced if reported to us within three days of receipt (longer term issues will be addressed by the manufacturer's limited warranty).
To be credited for a return or exchange, the products purchased must be returned to us in an absolutely unworn and brand new condition.
Please ensure that you follow the procedures below to receive credit on a return:
- Until you are certain that you will keep the watch (or other product), do not wear it, try it on or use it in any way. A new watch worn even one time can show signs of wear to both the strap and case, and cannot be accepted for return.
- Do not have the bracelet resized or links removed. If you have purchased a strap or bracelet as an accessory, do not attach the strap or bracelet to the watch, do not remove links, and do not wear the strap or bracelet.
Do not remove any plastic covering from the watch, bracelet, buckle or other items until you know you will keep the watch. These materials help to ensure that the watch is not scratched and also protect it in the event of a return.
If purchasing a strap, do not bend, fold, or fasten the strap but keep it in the exact condition it was sent to you.
- All watches and other items must be returned with their original packaging in a brand new, unused, unworn, and undamaged condition. This policy applies to boxes, papers, warranty and owners manuals and any special tools.
If any of these items are missing, damaged or modified, the return cannot be accepted and the package will be returned to you.
- Before making a return, please contact us by phone to receive an RMA number. This number should be displayed on the outside of the shipping container to process your return.
- All returns received without an authorized RMA number will be returned to the sender and will no longer be eligible for return.
- Once an RMA number is issued, we must receive the package within five days from the date of the RMA. Items received after this five day period cannot be accepted for return - we therefore advise that you use an expedited shipping method to avoid delays (2nd or next day air).
- We recommend that returns be shipped by a traceable express courier with a tracking number and insured for their full value since any loss, theft or damage incurred on a return are your sole responsibility and damaged packages will be returned to you.
Please note that FedEx limits insurance on watches to $1,000, so for returns of watches valued at greater than $1,000 we recommend UPS Air Shipping with full insurance.
- The original outbound shipping, insurance and handling charges that you paid on the purchase are not refundable, and should you choose to make a return for any reason, all return shipping and insurance charges are paid by you.
If the package we ship to you is refused or returned to us for any reason (return to sender, refused delivery), we will credit your purchase less $110 to cover our shipping and handling fees for both the outbound and return UPS shipping and insurance costs ($50 for USPS shipments). This fee also applies to purchases which offered free outbound shipping.
Multiple Watch Purchases in the Same Return Period
We are sometimes asked to ship multiple watches for evaluation where one or more watches will be returned, either in the same shipment or in the same return period through successive orders.
We are happy to accommodate such requests, but shipping multiple watches for evaluation substantially increases the UPS shipping and insurance costs that we pay.
For this reason, should you choose to return one or more watches in a multiple watch purchase, we will credit you for the original purchase price less $65 for each returned watch to cover these increased shipping and insurance charges.