Last Updated July 17, 2021
WatchBuys understands that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policies.
By visiting WatchBuys, you are accepting the practices described in these Policies.
Please note that we do not sell, rent or distribute any information that you choose to provide to us. Your Consent to Our Privacy Policies
By providing WatchBuys with personal information, you signify that you agree with the terms of our Privacy Policies as posted here. If you do not agree with any term in these Policies, please do not provide or submit personal information to us.
If you choose not to provide personal information, you may not be able to do certain things, like access particular areas of our website, order products or send email to us.
WatchBuys does not collect or maintain information from those actually known to be under the age of 13, and no part of our web site is structured to attract anyone under the age of 13.
This Notice applies to the information collected or submitted on the WatchBuys website. We collect personally identifiable information from the primary activities discussed below.
We maintain an email newsletter which is administered through MailChimp. We add names to our newsletter at your request, through a Live Help request or through any purchase from WatchBuys where you ask us to add your email address during checkout.
When you contact us through one of our online forms and ask to be invited to our Road Show events, we also add your email address and country of residence to our newsletter.
Your email address is not shared with others.
We use our newsletter to send periodic announcements of new watch arrivals and other watch events including our Road Shows. With each message that we send we include instructions and a link to "One Click Unsubscribe" from all future newsletters.
Online or Telephone Purchasing
When you purchase a product online or by contacting us through phone, we collect certain information to process your order. This information includes your name, phone number, billing and shipping information, email address, shipping instructions and your choice of payment method.
We use the information collected from your order to process and ship your new watch, watch winder or watch accessories. To process your payment, we use secure merchant gateways (Authorize.net or PayPal) unless you choose to pay by wire transfer or cashier's check.
If you choose to pay by credit or debit card, please note that we do not store your credit or debit card number, expiration date or security code (CVV2) - this information is passed directly through to our merchant gateways.
Since we do not store debit or credit card information, you will be required to provide your credit or debit card information each time you place an order with us, even if that card has been used before.
To change your name, email address or other contact information you may log into your account using the Login Menu
or contact us at 888.333.4895.
Secure transactions for the WatchBuys website are processed using a Sectigo Extended Validation SSL Certificate (EV) to ensure secure transmission of your information.
An EV SSL Certificate is the highest level of an SSL Certificate, and provides encryption, data integrity and information about our identity.
To be awarded with an EV SSL Certificate, WatchBuys passed a thorough and globally standardized identity verification process to prove exclusive rights to use our domain, confirm our legal, operational and physical existence and to prove that we authorized the issuance of this certificate.
This verified identity information is included within the certificate and on most browsers will display a green web title bar when accessing our site through a secured page or making a purchase.
When you choose to pay by wire transfer, we will provide the information you need to process the wire transfer, including our ABA number and other account information to provide to your bank.
Information about wire transfers and cashier's checks may be disclosed to third parties as required by law. We do not accept cash as payment for any products.
Sales Tax Compliance
We contract with Avalara, Inc. for state sales tax calculations, collection and compliance.
To meet sales tax compliance requirements for each state, we provide Avalara with your name, address and order details. We do not provide information about your payment method.
We contract shipping services through FedEx and USPS, and provide tracking updates through ShippingEasy.
Depending upon the shipping method you choose at the time you place your order, your name, shipping address, email address, phone number and products purchased will be shared with the appropriate shipping service provider (and ShippingEasy) to facilitate the shipment and tracking updates for your order.
WatchPoint Rewards Program
By becoming a registered client on WatchBuys, or placing an order with us, you are automatically enrolled in the free WatchPoint Rewards
This program rewards loyalty with discounts on future purchases in much the same way as a frequent flyer program works.
We do not sell, rent or distribute customer information related to this program to any third party, and we do not use the information you provide for our marketing purposes other than to advise you of any pending point expiration.
Notify Me and Other Forms
Throughout our site you may reserve watches that have been sold out and are not in stock. We use our Notify Me system and/or online contact forms to collect information about the watch you are requesting, including your name, email address and phone number.
Your e-mail address and other personal information collected through these forms are not shared with others.
Registration for Events and Road Shows
We offer registration forms to attend events that we sponsor, including Road Shows. If you choose to register for an event, we collect your name, email address, phone number, city of residence and your preference for the sessions you would like to attend.
Other than for registration and security purposes at the event, the information you provide is not shared with others, but is used to opt in to our client newsletter software to facilitate our communication with you about these and future events.
Live Help Software
We use software from PureChat to conduct online product help sessions, often referred to as "Live Help". These sessions are initiated by you to obtain answers in real time about product information, service assistance or other matters. We collect your name, email address, country of residence and question to initiate a chat.
When you choose to initiate a live chat session with us, we automatically add your email address to our newsletter for follow up contact.
Text Marketing and Notifications
By entering your phone number in the checkout and initializing a purchase or subscribing through our forms (notify me, sales contact, event registration or a keyword), you agree that we may send you text notifications (for your order, including abandoned cart reminders, follow up messages to form requests and text marketing offers).
Text marketing messages will not exceed five messages a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out.
Message and data rates may apply.
For any questions please contact us at 888.333.4895.
Disclosure of Personal Information
WatchBuys may disclose your personal information to affiliates or unaffiliated third parties if we believe in good faith that such disclosure is necessary:
(a) to comply with a federal, state or local law or in response to a subpoena, court order, government request, or other legal process;
(b) to protect the interests, rights, safety, or property of WatchBuys or others;
(c) to enforce any terms of service on this web site;
(d) to provide you with the services or products requested or ordered by you, and to perform other activities related to such services and products, including billing and collection;
(e) to provide you with information, special offers, or promotions from WatchBuys to which you consented; or
(f) to operate WatchBuys systems properly and safely.
Transfer of Personal Information
We may transfer your personal information in the event of a company sale, merger, acquisition, dissolution or similar event without prior notice or consent.
Confidentiality and Security Safeguards
WatchBuys takes technical, contractual, administrative and physical steps to protect against unauthorized access to and disclosure of personally identifiable information. These steps include firewalls, secure socket layers, password verification, twenty four hour monitoring of server hardware and other methods.
Our dedicated server is subject to the following protection and security protocols 24/7: Electronic access limited to technical staff Tier 4 data center SOC 3/SSAE-16, HIPAA compliant, safe harbor certified Manned onsite security CCTV surveillance system Motion detecting sensors Mantraps and interlocking doors at all entrances Biometric physical security controls PCI security scanning Sectigo Extended Validation SSL
WatchBuys is not responsible for the privacy policies of web sites to which a WatchBuys web page may link or for those of any downstream linkages.
Site measurement statistics may be used to personalize your web site experience, as well as to evaluate anonymously and in the aggregate statistics about usage of the WatchBuys web site.
Information about your computer, such as your IP address (a number assigned to your computer whenever you access the Internet), the type of Internet browser you are using and the type of computer operating system you are using may also be collected and linked to your personal information.
We use these statistics to ensure that our web site presents the best possible web experience for visitors, and to identify any error conditions as they occur.
How To Contact Us
Should you have questions or comments about these privacy policies, please do not hesitate to contact us during regular business hours at 888.333.4895 from 9 AM - 7 PM, Monday through Friday except for US national holidays.
9650 Strickland Road
Raleigh, NC 27615