Updated September 9, 2012
If you choose not to provide personal information, you may not be able to do certain things, like access particular areas of our website, order products or send e-mail to us.
WatchBuys does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
The Information We Collect
This notice applies to information collected or submitted on the WatchBuys website. We collect information from these primary activities:
We maintain an e-mail newsletter which is provided through Constant Contact. We add names to our newsletter only at your request. To receive our newsletter, you need only to provide your e-mail address which is not shared with others.
We use our newsletter to send periodic announcements of new watch arrivals and other watch events. With each message we send we include instructions on how to unsubscribe from our newsletter.
2. Online or Telephone Purchasing
When you purchase a product online or through contacting us by phone, we collect certain information to process your order. This information includes your name, billing and shipping information, e-mail address and your choice of payment method.
We use the information collected from your order to process and ship your new watch, watch winder or watch accessories. To process your payment, we use the services of a merchant services provider.
If you choose to pay by credit card, please note that we do not store your credit card number, expiration date or security code - this information is passed directly through to our merchant services providers (PayPal for PayPal payments, and PayPal Payments Pro for credit and debit card payments) for approval and payment processing.
Since we do not store credit card information, you will be required to provide your credit card information each time you place an order with us, even if that card has been used before.
To change your name, e-mail address or other personal information you may log into your account using the My Account button on the left side of the screen, or contact us at the number listed at the bottom of this notice.
Secure transactions for the WatchBuys website are processed using a TrustWave secure certificate to ensure secure transmission of your information.
Please note that if you are purchasing an Orbita watch winder, certain winders are shipped directly from the Orbita factory in Wilmington, NC to you. When purchasing one of these winders, we supply your name and order information to Orbita so that they may build and ship your new winder, but no payment information is disclosed.
3. WatchPoint Rewards Program
By becoming a registered user on WatchBuys, or placing an order with us you are
automatically enrolled in the WatchPoint Rewards program.
We do not sell, rent or distribute customer information related to this program to any
third party, and we do not use the information you provide for our marketing purposes other than to advise you of any pending point expiration.
4. Concierge Requests and Watch Reservations
Throughout our site you may reserve watches that have been sold out and are not in stock. We use our Concierge Request system and/or online forms to collect information about the watch you are requesting, including your name, e-mail address and phone number. We may also ask you if you would like to receive our newsletter.
5. Registration for Events
We sometimes offer registration to attend events that we sponsor, including Road Shows. If you choose to register for an event, we collect your name, e-mail address, phone number and your preference for the sessions you would like to attend.
Other than for registration and security purposes at the event with any event organizers, the information you provide is not shared with others or used for other purposes.
6. Live Help Software
We use software to conduct online product help sessions, often referred to as "Live Help". These sessions are initiated by you to obtain product information, or for any other purpose you choose. We do ask for your name, e-mail address and question to initiate a chat.
Disclosure of Personal Information
WatchBuys may disclose your personal information to affiliates or unaffiliated third parties if we believe in good faith that such disclosure is necessary: (a) to comply with the law or in response to a subpoena, court order, government request, or other legal process; (b) to protect the interests, rights, safety, or property of WatchBuys or others; (c) to enforce any terms of service on this Web site; (d) to provide you with the services or products requested by you, and to perform other activities related to such services and products, including billing and collection; (e) to provide you with information, special offers, or promotions from WatchBuys to which you consented; or (f) to operate WatchBuys systems properly.
The WatchBuys website uses a technology called "cookies" which stores small pieces of information on your computer; this technology can be used to identify repeat visitors and/or offer them personalized services.
Cookies, by themselves, cannot be used to find out the identity of any user, and WatchBuys never sends unsolicited bulk email ('UBE' or 'spam').
If you prefer not to receive cookies, each of the modern browsers provide options for you to opt out. We also recommend this free tool to control your privacy settings on both our site and other sites:
Confidentiality and Security Safeguards
WatchBuys takes technical, contractual, administrative and physical steps to protect against unauthorized access to and disclosure of individually identifiable information. These steps can include firewalls, secure socket layers, password verification and other methods.
WatchBuys is not responsible for the privacy policies of web sites to which a WatchBuys web page may link or for those of any downstream linkages.
Site measurement statistics may be used to personalize your web site experience, as well as to evaluate – anonymously and in the aggregate – statistics about usage of the web site. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of computer operating system you are using may also be collected and linked to your personal information.
This is to ensure that our web sites present the best web experience for visitors, and that they are an effective information resource.
How To Contact Us
Should you have other questions about these privacy policies, please call us at (888) 333-4895.