WatchBuys Contact Us

Our regular business hours are 9:00 AM - 7:00 PM EST Monday through Friday. We check e-mail and voice mail messages regularly after hours and on weekends and are able to respond to most phone and e-mail messages within two hours.

Please use one of the following methods to contact us.

Contact by Phone Toll Free From the US and Canada

To reach us by phone, please call (888) 333-4895 from 9 AM through 7 PM EST Monday through Friday.  If you call after hours you may leave a voicemail message with us.

Please note that this phone number is for the exclusive use of our clients, both existing and new. Please do not use this number to contact us for solicitation purposes (i.e. to market or sell products or services to us).

Live Chat Online During Business Hours

Please look at the button below. If the button indicates Support Online, we are online now and ready to help you immediately with your watch sales and product information questions - just click the button and chat with us live.

We encourage you to contact us by phone for answers to multiple questions, or to discuss matters that require a more in-depth conversation.

Further, if you have questions about an order, your purchase history or your account with us including your WatchPoint Rewards balance or activity, we will need to speak with you by phone. We are unable to discuss order or account information by chat to protect the privacy and security of your account.

To discuss these matters by phone please contact us at (888) 333-4895 during our regular business hours of 9 AM to 7 PM Monday through Friday.

If you do not see a button below our live chat functions are currently offline - simply follow one of the links in the next section below to contact us by e-mail.


Contact Us by E-Mail

To contact us by e-mail, please choose the link below that best fits your request:

WatchBuys is headquartered in North Carolina's Research Triangle Region and operates on Eastern Standard Time.

Our regular business hours are Monday through Friday 9 AM until 7 PM.

After hours and on weekends you may call to leave a voicemail message or send an e-mail message.  We respond to most messages left during the day within two hours and to those left at night within twenty-four hours.