WatchBuys Contact Us

Please use one of the following methods to contact us.

Contact by Phone Toll Free From the US and Canada

To reach us by phone, please call (888) 333-4895 from 9 AM through 7 PM EST Monday through Friday.  If you call after hours you may leave a voicemail message with us.

Please note that this phone number is for the exclusive use of our clients, both existing and new. Please do not use this number to contact us for solicitation purposes (i.e. to market or sell products or services to us).

Live Chat Online During Business Hours

Please look at the lower right corner of your screen for a green button which says "WatchBuys Live Assistance".

If you see this button, we are online now and ready to answer your questions immediately - simply click the button to initiate a chat.

If you do not see a green button our live chat functions are currently offline - simply follow one of the links in the next section below to contact us by e-mail.

Please note the following important points before initiating a live chat request.

We encourage you to contact us by phone rather than chat for answers to multiple questions, or to discuss matters that require a more in-depth conversation.

Further, if you have questions about an order, your purchase history or your account with us including your WatchPoint Rewards balance or activity, we will need to speak with you by phone. We are unable to discuss order or account information by chat to protect the privacy and security of your account.

To discuss these matters by phone please contact us at (888) 333-4895 during our regular business hours of 9 AM to 7 PM Monday through Friday.

Contact Us by E-Mail

To contact us by e-mail, please choose the link below that best fits your request:

WatchBuys is headquartered in North Carolina's Research Triangle Region and operates on Eastern Standard Time.

After hours and on weekends you may call to leave a voicemail message or send an e-mail message.  We respond to most messages left during the day within four hours and to those left at night within twelve hours.